We see a requirement for better service and care.
We see better surgery, technology, and innovation.
We see an industry that needs to move beyond transactional.
We see an unmatched patient experience.
We see a world, and its people, that need our help.
We see a need to take greater responsibility for actions.
We see a team united together.
See things differently.
What makes us different
With an eye to the future and all the possibilities it holds and promises, we dare to be different…for the betterment of our industry, and most importantly, our patients. At Lumea, we challenge the status quo.
We’re not content doing things the way they’ve always been done. We’re visionaries. We relentlessly pursue new and better ways in vision correction – from processes and techniques that bring about better results to exceptional patient care that helps them not only see better, but also ensures they feel seen and appreciated.
We know you have choices for your vision corrective surgery, and we want you to feel confident that Lumea is the right choice for you.
Innovation is in our DNA
Whether it’s surgical innovations or advancements in processes, technologies, services or products – innovation is at the very heart and soul of our culture. The values, beliefs, and principles that guide our every decision and action, are displayed in every employee’s approach and attitude in all they do. Our belief in continuous improvement means we’re never satisfied with anything being less than it can be.
Catalyst to WOW
We’re not just patient focused, we’re patient obsessed. We turn every patient touchpoint into an opportunity to wow. Punctuated by the final wow – their experience. By viewing the journey through the lens of our patients, we surpass expectations by paying personal attention to the smallest of details. We earn trust by always making suggestions and decisions based on what’s best for them.
When knowledge, skills and experience aren’t constrained by an antiquated approach to medicine and patient care, anything is possible. Progress is unleashed, free to discover new and better ways of doing things. Not only do we harness some of the most accomplished, top surgeons in the country, we liberate their talents and expertise. By equipping them with the most cutting-edge technology in the industry, we provide world-class vision correction.
Authentic social responsibility
Without action and authenticity, social responsibility is meaningless. We chose medicine so we could help care for people. This includes the planet and those less fortunate. We’re committed to environmental awareness by making low-impact, earth-friendly choice – selecting green alternatives whenever possible and reducing our carbon footprint. We also volunteer in third-world countries to help those in need, having operated/assisted in over 500 surgeries to date in six developing countries. These values, beliefs, and principles guide our every decision and actions, reflecting an unwavering commitment to always do what’s right – for our patients and our planet.
Acknowledging our past and the indigenous lands on which we stand
As ophthalmologists and optometrists, we are privileged to care for and change the lives of our patients every day by providing visual freedom. As a proud Canadian organization, Lumea is grateful for the opportunity to practice our craft on Indigenous territories. We acknowledge that our Vaughan location is situated in the Territory and Treaty 13 lands of the Mississaugas of the Credit First Nation and the traditional territory of the Huron-Wendat and the Haudenosaunee.
We are committed to using our platform to advocate for and advance the rights of Indigenous peoples.
Masters of our craft
Mastery demands the ability to wield and command one’s expertise and experience to consistently make sound decisions. We believe in continuous skill development, as it is this constant honing of our skills that keeps our surgeons and staff at the forefront of our craft.
Whatever you do in this world, it has your name on it. This steadfast belief drives us towards staying true to our character in all we do. United as a team, we hold each other responsible and accountable to do the right thing every time, even when no one is looking.
With an underdog mindset, we will never rest on our laurels. We don’t worry about who’s chasing our tail – instead, we charge forward with tenacity as one team united by ideas and optimism. After all, everyone cheers for the underdog.
We are a brand with bold, new, different ideas that will constantly evolve the way the game is played. By having the courage and gumption to stay true to our commitment to change how things should be done, we will elevate the patient experience.